1. About These Terms
These Terms & Conditions apply to purchases made through the Elaiza online store operated by Arden Elaiza London Ltd.
By using our website and placing an order, you agree to these Terms & Conditions.
Please read these terms carefully before placing an order.
2. About Us
Arden Elaiza London Ltd
23 Kennedy Avenue
Enfield, London
EN3 4PA
United Kingdom
Email: arden@elaiza.co.uk
Phone: 07719132947
3. Products
We aim to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
Product images are provided for illustrative purposes. Actual packaging or appearance may occasionally vary from images shown on the website.
Customers should read the product description and any available usage instructions carefully before purchasing.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, provide a refund for the unavailable product.
5. Prices
All prices displayed on our website are shown in British pounds sterling (£).
The applicable product price is the price displayed on the website at the time the order is placed.
Delivery charges are shown separately at checkout.
Our standard UK delivery charge is £4.85.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation where applicable.
We reserve the right to contact you if there is an issue with your order, including problems relating to payment, availability, pricing or delivery information.
7. Payment
Payment must be successfully authorised before an order can be processed and dispatched.
We use the payment methods made available at checkout.
We do not have access to or store your complete payment card details where payment is processed by a third-party payment provider.
8. Delivery
We currently offer delivery within the United Kingdom.
Our standard delivery charge is £4.85.
Orders are normally delivered within 3–5 working days after processing.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Further information is available in our Shipping & Delivery Policy.
9. Returns and Refunds
We offer a 30-day return period for eligible products.
Customers should contact us before returning an item so that we can provide the appropriate return instructions.
For eligible returns under our 30-day return policy, Arden Elaiza London Ltd will cover the reasonable cost of return postage.
For personal care and cosmetic products sealed for health or hygiene reasons, returns may not be accepted after the seal has been broken or the product has been opened or used, where this exclusion is permitted by applicable law.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.
Full details are available in our Refund and Returns Policy.
10. Faulty or Damaged Products
If a product is faulty, damaged or not as described, please contact us as soon as possible.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Depending on the circumstances and applicable legal requirements, this may include a repair, replacement, refund or other appropriate remedy.
11. Statutory Consumer Rights
Nothing in these Terms & Conditions limits or excludes any statutory rights that you may have under applicable UK consumer law.
Where you have a statutory right to cancel an online purchase, that right will apply in accordance with the applicable legal requirements.
12. Website Content
We make reasonable efforts to ensure that the information on our website is accurate.
However, we do not guarantee that all website content will always be completely free from errors or omissions.
We may update product information, prices, availability or website content when necessary.
13. Website Use
You agree to use our website lawfully and not to misuse, interfere with or attempt to gain unauthorised access to any part of the website.
You must not use our website for fraudulent or unlawful purposes.
14. Intellectual Property
Unless otherwise stated, the content of this website, including text, images, logos, graphics and other materials, belongs to or is used lawfully by Arden Elaiza London Ltd.
You may not reproduce, distribute or commercially exploit our website content without appropriate permission.
15. Privacy
We process personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including significant courier delays, severe weather, natural disasters, government restrictions or other unforeseen events.
This does not affect your statutory consumer rights.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page.
Any changes will apply from the date they are published, unless otherwise required by law.
18. Contact Us
If you have any questions about these Terms & Conditions, an order or our services, please contact us:
Arden Elaiza London Ltd
23 Kennedy Avenue
Enfield, London
EN3 4PA
United Kingdom
Email: arden@elaiza.co.uk
Phone: 07719132947
Last updated: 25 August 2026