Last updated: 26 August 2026
Arden Elaiza London Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use the Elaiza website, place an order, contact us, or use our services.
1. Who We Are
Elaiza Hair Care Products is the trading name of Arden Elaiza London Ltd
23 Kennedy Avenue
Enfield, London
EN3 4PA
United Kingdom
Email: arden@elaiza.co.uk
Phone: 07719132947
If you have any questions about how we use your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Information you provide to us
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Products purchased
- Information you provide when contacting us
- Information provided when requesting a return or refund
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Basic website usage information
The information collected may depend on the technologies and services used on our website.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your purchases
- Provide customer support
- Respond to enquiries
- Process returns and refunds
- Handle complaints
- Maintain and improve our website
- Prevent fraud and unauthorised activity
- Maintain appropriate business and transaction records
- Comply with legal and regulatory requirements
Where you have provided consent for marketing communications, we may also use your information to send marketing communications in accordance with applicable law.
4. Lawful Bases for Processing
Depending on the circumstances, we process personal information under the following lawful bases:
Contract
We may process your information where it is necessary to process and fulfil your order or provide services you have requested.
Legal Obligation
We may process your information where necessary to comply with legal, accounting, tax or other regulatory requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, such as operating and improving our website, providing customer service, protecting our business from fraud and maintaining appropriate business records.
Consent
Where consent is required, we will ask for your consent before processing your information for that purpose.
Where processing is based on consent, you may withdraw your consent at any time.
5. Payment Information
Payments are processed securely through third-party payment service providers integrated with our WooCommerce store, including WooPayments and PayPal Payments.
Available payment methods may include:
- Visa
- Mastercard
- PayPal
- Google Pay
- Apple Pay
The payment methods available to you may depend on your device, location, account and checkout availability.
Arden Elaiza London Ltd does not normally store complete payment card details on its own systems.
Payment information may be processed by the relevant payment provider in accordance with its own privacy policy, security practices and applicable data protection requirements.
We may receive limited payment-related information necessary to confirm and fulfil an order, such as payment status, transaction reference, payment method and order information.
6. Sharing Your Information
We may share personal information where reasonably necessary with trusted service providers who help us operate our business, including:
- Payment service providers
- Delivery and courier companies
- Website hosting and technical service providers
- Website and analytics service providers
- Professional advisers where necessary
- Government authorities or regulators where required by law
We only share personal information where there is an appropriate reason and lawful basis for doing so.
7. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether we have an ongoing relationship with you
- Legal, accounting or tax requirements
- The need to resolve disputes or enforce our agreements
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Provide essential website functionality
- Remember preferences
- Improve website performance
- Understand how visitors use our website
- Support website security
Where non-essential cookies require consent under applicable law, we will request consent before using them.
You can manage or disable cookies through your browser settings and, where applicable, through our website’s cookie controls.
10. Your Data Protection Rights
Subject to applicable law, you may have rights in relation to your personal information, including:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
To exercise your rights, please contact:
Email: arden@elaiza.co.uk
Phone: 07719132947
We may need to verify your identity before responding to certain requests.
11. Marketing Communications
If you have agreed to receive marketing communications from us, you may unsubscribe at any time.
You can also contact us at arden@elaiza.co.uk to request that we stop sending marketing communications.
Unsubscribing from marketing communications will not affect transactional communications relating to orders you have placed.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly collect personal information from children where this is not permitted by applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
These third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services.
We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.
15. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.
Further information about making a complaint is available from the ICO’s official website.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
The latest version will always be published on this page.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Arden Elaiza London Ltd
23 Kennedy Avenue
Enfield, London
EN3 4PA
United Kingdom
Email: arden@elaiza.co.uk
Phone: 07719132947
Last updated: 26 August 2026