Elaiza Hair Care Products is the trading name of Arden Elaiza London Ltd
At Arden Elaiza London Ltd, we aim to process and deliver your order promptly and securely.
1. Delivery Area
We currently offer delivery within the United Kingdom.
2. Delivery Time
Orders are normally delivered within 3–5 working days after the order has been processed.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays, adverse weather or other unforeseen circumstances.
3. Delivery Cost
A flat delivery charge of £4.85 applies to UK orders.
There are no additional standard delivery charges beyond the £4.85 delivery fee shown at checkout.
4. Order Processing
Orders are processed after payment has been successfully received.
We will use the delivery information provided at checkout to dispatch your order.
Please make sure that your delivery address and contact details are accurate before completing your purchase.
5. Delivery Issues
If your order has not arrived within the expected delivery period, please contact us at:
Email: arden@elaiza.co.uk
Phone: 07719132947
We will work with you to investigate the delivery status and assist with resolving the issue.
6. Incorrect or Incomplete Delivery Information
If an order cannot be delivered because the customer has provided an incorrect or incomplete delivery address, please contact us as soon as possible.
Any additional delivery arrangements will be handled on a case-by-case basis.
7. Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the affected product where possible.
We will investigate the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
8. Delivery Charges and Refunds
Where a statutory cancellation right applies, standard delivery charges will be handled in accordance with applicable UK consumer law.
Any additional charge paid for an upgraded delivery service may not be refundable where permitted by law.
9. Contact Information
Arden Elaiza London Ltd
Address: 23 Kennedy Avenue, Enfield, London, EN3 4PA
Email: arden@elaiza.co.uk
Phone: 07719132947
Last updated: August 2026